FAQ

We offer a wide variety of artificial Christmas trees in different heights and styles. Our collection includes trees ranging from 5 to 11.5 feet and taller, available in various shapes and lighting options to suit your holiday decorating needs.

Yes! In addition to our premium artificial Christmas trees, we offer a beautiful selection of Christmas wreaths (21-24 inch, 25-36 inch, and 37-60 inch sizes), Christmas garlands (3-6 feet and 7-10 feet lengths), centerpieces, and other Christmas decor to complete your holiday look.

Our website organizes trees by height to make selection easier. Consider your ceiling height and allow for your tree topper when choosing. For standard 8-foot ceilings, a 7.5-foot tree is typically ideal. Don’t forget to measure your space before ordering!

We offer two shipping options:
Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after shipping
Free Shipping: Available on orders of $50+ via EMS within 15-25 days after shipping

All orders are carefully processed within 1-2 business days. During peak season, we extend our hours to ensure your holiday preparations stay on schedule.

Yes, we proudly ship worldwide! However, we’re unable to deliver to certain remote areas and parts of Asia due to shipping restrictions. If you have questions about delivery to your specific location, please contact our customer service team.

Absolutely! Once your order ships, you’ll receive tracking information via email. You can watch your holiday magic make its way to your home with real-time updates.

Your complete satisfaction is our priority. We offer returns within 15 days of receipt if you’re not delighted with your purchase. Your holiday happiness matters to us!

Please contact our customer service team at [email protected] to initiate a return or exchange. We’ll guide you through the simple process.

We make checkout simple and secure with multiple payment options: Visa, MasterCard, JCB, and PayPal.

Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us.

Each Christmas tree, wreath, and garland is meticulously packaged with protective materials to ensure it arrives in pristine condition, ready to become the heart of your holiday celebrations.

Our friendly customer service team is always happy to help! You can reach us at [email protected]. We’re here to ensure your Christmas is magical.