Returns & Exchanges

Our Commitment to Your Satisfaction

At Christmas Trees Sales, we’re dedicated to bringing holiday joy to homes worldwide with our premium artificial Christmas trees, wreaths, and garlands. We understand that sometimes a product may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy to ensure your complete satisfaction.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to inspect your Christmas decorations and ensure they meet your holiday vision.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition
• All original packaging and tags must be intact
• Product must be in resalable condition
• Return request must be made within 15 days of delivery

Step-by-Step Return Process

Step 1: Submit Return Request

Email our customer service team at [email protected] with the following information:

Step 2: Receive Authorization

Within 1-2 business days, you’ll receive a return authorization email with:

• Return shipping address
• Return authorization number
• Specific instructions for your return

Step 3: Ship Your Return

Package your item securely in its original packaging and include:

• Original invoice or packing slip
• Return authorization number clearly visible on the package

We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Processing

Timeline:

• Processing Time: 3-5 business days after we receive your return
• Refund Issuance: Refunds will be processed to your original payment method
• Bank Processing: Additional 5-10 business days for the refund to appear in your account

Refund Method:

Refunds will be issued to your original payment method:

• Credit/Debit Cards: Visa, MasterCard, JCB
• PayPal: Refunded to your PayPal account

Shipping costs are non-refundable, unless the return is due to our error.

Exchange Process

For exchanges, follow the same return process above. Once we receive your return, we’ll ship your replacement item using the same shipping method as your original order. You’ll receive tracking information once your exchange ships.

International Returns

As we serve customers globally (excluding certain remote areas and parts of Asia), please note:

• Return shipping costs for international orders are the customer’s responsibility
• Customs duties and taxes for returned items are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges

Thank you for choosing Christmas Trees Sales to help create your magical holiday moments. We’re honored to be part of your family’s Christmas tradition.