Shipping Policy

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Time

We offer two convenient shipping options to serve you better:

International Shipping

We proudly ship worldwide! However, please note we cannot ship to certain remote areas and parts of Asia. International customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you enough time to inspect your Christmas decorations and ensure they meet your holiday vision.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following conditions:

• Item must be in original, unused condition
• All original packaging and tags must be intact
• Product must be in resalable condition
• Return request must be made within 15 days of delivery

Step-by-Step Return Process

1Submit Return Request

Email our customer service team at [email protected] with the following information:

2Receive Authorization

Within 1-2 business days, you’ll receive a return authorization email with:

• Return shipping address
• Return authorization number
• Specific instructions for your return

3Ship Your Return

Package your item securely in its original packaging and include:

• Original invoice or packing slip
• Return authorization number clearly visible on the package

Important: We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Processing

Refund Timeline

• Processing Time: 3-5 business days after we receive your return
• Refund Issuance: Refunds will be processed to your original payment method
• Bank Processing: Additional 5-10 business days for the refund to appear in your account

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards: Visa, MasterCard, JCB
• PayPal: Refunded to your PayPal account

Note: Shipping costs are non-refundable, unless the return is due to our error.

Exchange Process

For exchanges, follow the same return process above. Once we receive your return, we’ll ship your replacement item using the same shipping method as your original order. You’ll receive tracking information once your exchange ships.

International Returns

For our valued international customers (excluding certain remote areas and parts of Asia):

• Return shipping costs for international orders are the customer’s responsibility
• Customs duties and taxes for returned items are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges

Thank you for choosing Christmas Trees Sales to help create your magical holiday moments. We’re honored to be part of your family’s Christmas tradition.