Term and Conditions

1. Introduction

Christmas Trees Sales (“we,” “us,” or “our”) operates nationaltreeus.com, specializing in high-quality artificial Christmas trees, wreaths, garlands, and holiday decor. Our target customers are families, holiday enthusiasts, and decorators seeking durable, festive products to create magical holiday experiences. Our website reflects a warm, customer-centric style focused on reliability and joy during the holiday season.

By using our site, you acknowledge that you are at least 18 years old or have parental consent. These terms apply to all visitors, users, and purchasers.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site.
• Monitor your order and provide correct shipping details; we are not liable for errors due to incorrect information.
• Comply with all applicable laws in your jurisdiction, including import regulations for international orders.

Failure to meet these obligations may result in order cancellation or account suspension.

3. Products and Services Description

Our product range includes:

• Artificial Christmas Trees: Available in various heights (e.g., 5 to 11.5 feet and taller), shapes, and with lighting options.
• Christmas Wreaths and Garlands: Sizes range from 21-60 inches for wreaths and 3-10 feet for garlands.
• Holiday Decor: Centerpieces and assortment bundles for complete decorating solutions.

All products are designed for durability and festive appeal. Product images on the site are for illustrative purposes; actual items may vary slightly due to manufacturing. We strive to provide detailed descriptions, but if you have questions, contact us before purchasing.

Non-Returnable Items: Due to their seasonal nature, assortment bundles and customized/personalized items cannot be returned. Used or damaged products are also ineligible.

4. Order and Payment Terms

Order Process:

• Orders are processed within 1-2 business days after payment confirmation.
• You will receive a shipping confirmation email with tracking details once your order ships.
• We reserve the right to cancel orders due to stock issues or suspicious activity.

Payment Methods:

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely; we do not store your payment details. By placing an order, you authorize us to charge the total amount, including shipping and applicable taxes.

Shipping:

• Standard Shipping: $12.95 via DHL or FedEx; delivered in 10-15 business days after shipping.
• Free Shipping: Available for orders over $50 via EMS; delivered in 15-25 business days after shipping.
• International Orders: We ship worldwide except to certain remote areas and parts of Asia. Customers are responsible for customs duties, taxes, or import fees.

Delivery times are estimates; delays may occur due to carrier issues or customs. We are not liable for delays beyond our control.

5. Returns and Refunds

We aim for your complete satisfaction. Our return policy includes:

• Returns and exchanges are accepted within 15 days of delivery.
• Items must be in original, unused condition with all packaging and tags intact.
• To initiate a return, email [email protected] with your order details and reason.
• Refunds are processed to the original payment method within 3-5 business days after we receive the return, plus 5-10 days for bank processing. Shipping costs are non-refundable unless the return is due to our error.
• International returns: Customers cover return shipping and any customs fees; mark packages as “Returned Goods.”

For exchanges, follow the same process; replacement items will ship using the original method.

6. Intellectual Property

All content on this site, including text, images, logos, and product designs, is owned by Christmas Trees Sales or our licensors. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

Christmas Trees Sales is dedicated to providing quality products and services. However, to the extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or products.
• Our total liability for any claim related to your order shall not exceed the purchase price of the product.
• We are not responsible for delays or issues caused by third parties (e.g., shipping carriers or customs).

This limitation does not affect your statutory rights as a consumer.

8. General Provisions

Governing Law: These terms are governed by the laws of the United States, specifically the state of [Insert State, e.g., Missouri], without regard to conflict of law principles.

Changes to Terms: We may update these terms periodically. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us: For questions or assistance, reach out to us:

Thank you for choosing Christmas Trees Sales. We’re honored to be part of your holiday traditions and committed to making your experience magical!